Check the following items for logging in successfully before you decide to register a Microsoft account:ġ.1 Is there anything wrong with the information that has been entered?Ĭheck whether the username was misspelled.Ĭheck whether the email domain was misspelled (such email domains include and whether you took an Xbox gamertag for your username.
When you try to log in to Microsoft, if a message is displayed indicating that your Microsoft account does not exist and asking you to enter another email address or create an account, this means that the username you entered is not the one that is linked with your Microsoft account. You can use this account to log in to, install, or manage Office software.Ĭheck point 1: Find the Microsoft account. The account you linked with Office is the email address you used when you bought or activated Office for the first time.
The user forgot their Microsoft account or password.
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